Will all sound familiar to you. Morning meeting. The chief shouted, his face red and distorted with righteous anger, he could hardly find words that replaces all understand Russian math. Staff listen to, not because they like it, but because of the leader depends on their salary. But inside are born retaliatory emotions are words that inner voice speaks without any censorship, aloud because it will not. In the negatively emotionally charged employees go to customers and expressed in the form of emotions on them the whole contents of his mental basement. Customers are dissatisfied, they are outraged, so emotionally convey their outrage poor service to the same head.
Morning meeting. Head cries out... And so every day. Business collapses, health goes. And nothing can be done - emotions! Or something you can do? At least think about.
The head is screaming because he's sad to see how customers are money in another place.
According to the theory of psychologists Century, James K., Lange, head bitterly, because he shouts.
Another understanding of the situation: the head is screaming to affect employees, and he is bitter and bad for this to work properly.
Oddly enough - triggered each time successfully acquired a negative experience, leading to the collapse of the business and the loss of the last vestiges of health. So, I thought, is it true that nothing can be changed? After stating these thoughts of a pretty girl, head of sales Department of a large network store, she said: "I Have after these reflections, the question in the air hung himself! " Well. Sometimes questions are more important than answers, as we think, there is a chance to change things for the better.
Another situation. So it happens that the girls at work more "otnosatsa" than work. It is important for them, who's in what came, what news in his personal life, who threw like dyed, and we must find a relationship with the one that dared to come to work in the same shoes as me. All attitude is passed through the rich, more negative emotions, and for dinner emotions to spin so that the work goes into the background. Clients prevent, because inside a seething mass unspoken, and they with their problems.
- Who works in the women's team, he can imagine.
Of course, not always and not everywhere, but there. Behind all this rejection and showdown are different reasons. But when I try manual restore order, scandalous ladies lead from their point of view iron argument, like this: "after she told me this, I just couldn't wait any longer and exploded! ". Which means, after I heard some words, took the responsibility to be a decent person and allowed myself emotionally to misbehave.
Because, when it came to emotions, they began to lead the man and not he them.
And if the Manager believes in the right to subordinate to fuss, and not work under the flood of emotions, the prosperity of the business is very vague.
I think that a good Manager is emotionally stable Manager. Why is it so? The answer is simple. Negative emotions are expensive. First, in terms of money, secondly, in vain spent the most expensive - health. Clients often have the money to where they are, even if you buy the worst products than gloomy and unfriendly seller, but offering a quality product. The simple truth is, smile, friendliness, joy - money attracts. Other States and emotions - anger, frustration, lack of money "scare". Since mind and body are very connected system, negative emotions have a strong influence on the deterioration of health. If the head of the permanent negative, but on the face of feelings of irritation and anger, over time, the person acquires an image that deserves. The face shows the mask "don't get killed! "the body becomes a transformer box, constantly buzzing head, because it's hard to carry a lot of negative experiences. Such people do not think about a successful, effective, beautiful life would survive. And any employer from such people trying to get rid of, because they cannot work effectively.
But if the negative emotions that interfere with work, are just a habit, what to do?
As said Epictetus: "What is against the habit, you can find the tool? The opposite habit".
To rule over their emotions, it's a good habit as brushing your teeth in the morning, to wash, to say Hello! When we were small children and could not do anything of the above, but learned. The good news is that to begin to control your emotions is never too late. Especially if you understand how it can be beneficial.
Wild cat falling into a trap - silent. Because it is profitable. She knows that if there is yelling in the forest, quickly would eat in the wild world of the forest of competition. Step on the tail of the pet cat will be yelling. The domestic cat in the forest will not survive, she hopes that it will be taken care of always, to feed, to care, to protect. The essence of the emotions is that management leads to success, the lack of control - dependence and defeat.
The business world is a wild forest competition, with its own laws, rules, justice. It survives only one who can control your condition, your emotions, your life.
Source:
Lady Of Mystery
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