Call me, call, or Rules of telephone communication

Like any other communication, telephone conversations have their own rules and methods, knowledge which will be useful in both business and everyday life.


1876 became crucial to Professor of physiology of the speech of Alexander bell. This year, wanting to demonstrate deaf articulation of speech sounds, scientist invented the telephone.




Today, this device allows us to interact with the outside world, to communicate with friends and family, solve important business issues without leaving your home or office.




For 135 years the phone has formed an integral part of every person's life - the phone ethics.





Business etiquette


Adhering to the simple rules of business etiquette, you make life easier not only for yourself but also for your colleagues.




- Choose the time for business calls. Remember, whether it's a colleague or potential client - we are all people. So, it is best to avoid calls to 10:00 and after 22:00 PM to 12:00 Monday and after 14:00 on Friday, in the first and last hour of the working day;




- Making a work call, clearly draw the conversation scenario in my head: issues, goals, what results you want to achieve the conversation. Appreciate your time and theirs;




- Don't forget to greet the speaker. To be polite is not so difficult;




- Contact name and patronymic;




- Keep track of the time: business phone conversation lasting more than 5 minutes, taste;




- Always "poditive" conversation - this will help to avoid misunderstandings and errors;




We already talked about courtesy, so welcoming companion, do not forget to say goodbye. Also we should be grateful for the allotted time.




- Do not answer a phone call if you: eat, busy with other business, communicate on desktop or mobile phone.





Mobile etiquette


The mobile phone has become an integral part of our lives, but, unfortunately, many of us forget about the basic rules of using this means of communication.




- In a public place to reduce the volume of the voice and avoid conversations on personal themes. Others are not interested in your problems;




- Make sure that during the call, the distance from you to the nearest person was at least three meters. Crowded room, hall is not a place for conversation on a mobile phone;




Calls to colleagues without extreme necessity weekend is invalid.




Calls to a landline or mobile phone before 8:00 and after 22:00 are considered bad form. Also, making calls to other countries, consider the time difference;




- Don't forget the greeting and farewell. Friends and relatives require the same respect as colleagues;




Speaking by phone, do not attempt to be multi-tasking. It distracts your attention from the conversation;




- Calling, please check whether your partner. This is a mandatory part that follows the greeting;




- If the connection is terminated call back should the initiator of the call. Finished the conversation as he who called;




- If 5-6 dial tone, the subscriber did not answer - hang up;




Speaking with a live person, avoid parallel set SMS games on your phone or chat. Don't wait for the other person and appreciate his time as his;




- Being in the cinema, the theatre, Church, hospital or library always turn off the sound or put the phone in vibration mode.

Source:

Women's Magazine

women's web magazine